Booking Terms & Conditions

Please read through the terms and conditions before you book your holiday

For COVID 19 Cancellation policy please see here

Booking Contract

The Valley is operated by The Valley Cottages Ltd. The renting of a cottage will form a contract between the person paying the deposit and signing the reservation form, who must be over 18 years old, and the company. Confirmation will be by invoice showing full details of the amounts and the balance due. Internet bookings will be held provisionally for 1 day only awaiting the deposit (25% of total balance). If no contact is made during that time the cottage will be made re-available for booking. Final payments are due 3 weeks before holiday start date.

Cancellation Policy

No monies are refundable in the event of cancellation. Deposits may be transferred to a future booking if cancellation is more than 6 weeks before holiday start date (This is at the discretion of The Valley). If we do agree to move the booking there will be a £50 admin cost to do this. We strongly advise holiday insurance, details of which will be sent on receipt of booking if requested.


Cottages are offered subject to them being unbooked at the time of receipt of deposit.

Unsuitable Persons

The Management reserves the right not to take bookings from “all male” or “all female” parties or similar groups. The Management reserves the right to refuse entry or to eject from the Valley and its accommodation any person who in the Management’s opinion is unsuitable to take charge or who causes nuisance or disturbance to other guests or staff.

Accommodation Non-Availability

The company is relieved of responsibility and financial liability in the event of the cottage offered and booked in good faith, not being available owing to storm, fire, non completion of construction or such other causes beyond the control of the Company. If the contract cannot be completed at that time, we will offer an alternative period or a voucher so the contract is still intact, this may have an admin charge placed on it.


Cottages, although booked and paid for, must be claimed and occupied within 24 hours of the due time of arrival. The Management reserve the right to re-let the accommodation after 24 hours unless prior advice of delayed arrival has been received.


All breakages and damage must be reported and paid for. The accommodation must be left clean and tidy on departure. A returnable deposit may be taken on arrival by credit card to cover any damages or additional cleaning requirements found after departure.


All charges quoted are inclusive of VAT. The Company reserves the right to amend this tax element in the event of a change of VAT rate.


When the accommodation key is handed in to the office to a member of the company’s staff or in the Managements opinion the accommodation has been vacated, the contract is discharged.


Guns, Airguns or firearms of any kind are not allowed at The Valley. If found they will be removed to safe custody.


Open fires are not allowed anywhere on The Valley. Barbecues are permitted, but should be used responsibly so as to cause no damage to the park or its equipment.


A maximum of two dogs is permitted in specific cottages only. The Management reserve the right to refuse admission to or to eject from The Valley any dogs, which they consider inappropriate as a family pet at a family location. Dogs may not be left unaccompanied in cottages and are not allowed on beds or settees. All dogs must be kept on a lead at all times when on The Valley grounds. Dogs must be exercised well away from the accommodation areas. Owners not complying with these rules will be required to remove the offending dog(s) immediately. Dogs are not allowed in the bar, play or pool areas.

Consideration For Others

Music Systems and televisions must be kept at low volume and must not be audible outside the cottage. We welcome children but ask that to ensure the peace and quiet after 9:00 pm parents or guardians personally supervise the under 18s. The swimming pools and children’s play area close at 9:00 pm and are not supervised. Parents are responsible for the safety of their children at all times.


All accommodation & leisure facilities are non-smoking.


The Company will make every endeavour to provide amenities and entertainment as stated in the brochure. However, due to lack of support in particular by artists or performers, or other reasons outside the control of the Company, it may be necessary to withdraw some of these amenities or entertainment at short notice. The Company reserves this right. In early and late season all facilities may not be open.


The proprietors disclaim all responsibility for any injury to guests or their children whilst they are enjoying the use of the equipment and facilities at The Valley. Parents are responsible for the safety of their children at all times especially in the play area and swimming pools. The proprietors disclaim all responsibility for any injury or damage to guests property or to their person or to their children by fire, theft, water or any third party or by any means whatsoever whilst they are at The Valley. This includes Acts of God, Natural disasters, War, animals and insects.

Discounts and Offers

Discounts cannot be used retrospectively on bookings that already exist and are not valid on all properties. They cannot be used in return for cash and are dependent on availability at the time of booking. All discounts and voucher will either have a valid to date, or if they do not, they are valid for a year after you receive the code. Discounts and vouchers cannot be used in conjunction with any other discount or voucher.

The proprietors reserve the right to waive any particular conditions in individual cases or to amend or vary the terms and conditions as they may decide in their absolute discretion.

Swimming Pool Safety

* No unsupervised swimming for children under 16
* No jumping, diving or pushing into the pools.
* No large inflatables or floats in the pools.
* If you suffer from a medical condition such as epilepsy, heart condition, asthma etc please do not swim alone.
* Do not run around the outside of the pools
* Ensure everyone is aware of differing depths in pools before swimming.
* No swimming after 8 p.m.

Fitness Suite Safety

* No responsibility is accepted for any guest using the gym.
* Medical clearance to use the gym should be obtained from your doctor prior to your arrival.

Please ensure that you also read comprehensive information on gym and swimming pool safety provided on your arrival to The Valley.