Privacy policy

1. Accessing the Website

This website, with the exception of the Send A Message and Request A Brochure forms, does not store or capture personal information, but merely logs the user’s IP address (Internet Protocol: standard allowing data to be transmitted between two devices) which is automatically recognised by the webserver.

This site uses cookies to keep track of your browser session, otherwise, it does not collect any personal information about you except that required for system administration of the website.

Cookies are pieces of data created when you visit a site, and contain a unique, anonymous number. They are stored in the cookie directory of your hard drive, and do not expire at the end of your session.

2. The “Send A Message” Form

If you send us a message using the form on this website, your name and email address will be sent by email to The Valley and may be held in our records. Unless you expressly state otherwise, this information will only be used to provide you with a reply to your message.

3. The “Request A Brochure” Form

If you register using the form on this website, your information will sent by email to The Valley and held in our records. This information will not be shared with any third parties and will only be used to provide you with the information you have requested.

4. Contacting Us

If you want to amend your details, be removed from our records, or to complain about our Privacy Policy, you can contact The Valley by email, post or telephone – full details are available on our Contact Us page.

5. Newsletter and Special Offer Subscription

When you subscribe to our newsletter using a form on this website we will hold your email address in our database and will automatically send a plain text email confirming this. You can unsubscribe at any point by sending us an email with the title of ‘unsubscribe me’ and we will remove you from our database.This information will not be shared with any third parties and will only be used to provide you with the information you have requested.

6. Online Booking

In order to process your booking, we need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements. If we need any other personal details, we will tell you before we obtain them from you. We promise to keep all personal details you give us in connection with your booking confidential. We have appropriate security measures in place to protect this information.

7. Web Analytics

This site uses the ClickTale customer experience analytics service. The ClickTale service helps us analyze how visitors use our Website. We do not collect through the ClickTale service or transfer to ClickTale any personal identifiable information. We only use the ClickTale service to record, on a completely anonymous basis, information such as mouse clicks, mouse movements, scrolling activity as well as non-Personally Identifiable Information text you type in this website. ClickTale does not create a user profile for the purpose of tracking a user across unrelated web sites and will only use such information pursuant to its Privacy Policy (located at You can choose to disable the ClickTale service at

8. Policy Scope

This privacy statement only covers this website.

Links within this site to other websites are not covered by this privacy policy.